Cancellation:
· Cancellation 24 hours before the flight is free.
· Within 24 days before the trip, 50% of the amount will be deducted.
· If the customer does not attend, the full amount will be deducted.
Waiting:
· In the event that the customer does not attend, the full value of the reservation voucher will be charged at 100%.
· The customer will be charged a delay time after one full hour has passed from the arrival time specified in the reservation voucher.
· In the case of airport reception, the customer is given a full hour of waiting for free, and after the end of this period, the delay time is calculated.
· In case of waiting from the city center to the airport, the customer is given 20 minutes of waiting for free, and after the end of this period, the delay time is calculated.
We at MasyGo care about providing the best services to our customers, and applying a cancellation and waiting policy, and this helps us organize the schedule of our services efficiently and effectively.
